Life at Conviva
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The Science
OPERATIONAL EFFICIENCY
24/7 AI-Powered Monitoring
BUSINESS IMPACT
Increase MTTR by 57%
A Conviva customer detected an issue with Login Processing before a major event, keeping viewers from tuning in. They detected, diagnosed, and resolved the issue within minutes and avoided any outages.
Business Problem
Monitoring even when you’re away. A viewer in England might be binging some late night television, while a shopper in Japan might be ordering their morning coffee on your app. Regardless of time, or region, your team needs to monitor every single user session 24/7 to ensure experience is flawless for every user across the globe. For any operations tea, the ability to measure and react to changes in user experience in real-time is critical to keep users from turning to your competition.
Conviva’s Solution
Conviva’s AI Alerts enable teams to establish performance & engagement thresholds and get alerted when user experience is impacted. Plus, receive alerts for subtle degradations in quality over time that might go undetected with traditional monitoring.
