On-Demand Webinar

On-Demand Webinar: The Power of Users: User Flow Monitoring in Action

Streaming businesses can’t thrive if viewers are unengaged. That’s why strategic engineering and operations teams are implementing user flow monitoring to guide every decision, from product development to customer care resolution.

Join our roundtable conversation with the TV Engineering and Operations team at Altice Portugal that were instrumental in launching MEO, Altice’s OTT offering, as we discuss prioritizing the user experience and activating user data to drive competitive advantage.

Step away from the session with actionable best practices on:

  • Adopting user flow monitoring across hybrid delivery models
  • Activating viewer insights to drive product innovation
  • Measuring engagement at every stage of the viewer journey

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What Every Business Can Learn From NBCUniversal’s Olympic Coverage

Quality of Experience
As millions of viewers worldwide marveled at the athletic feats during the Paris Olympics, another medal-worthy performance unfolded behind the scenes. NBCUniversal’s flawless delivery of thousands of hours of streamed content to tens of millions of global viewers wasn’t just a triumph of broadcasting—it was a masterclass in understanding user experience.

Operationalizing Full-Census Data to Optimize Quality of Experience

Experience-Centric Operations
Customers expect to get what they want, when they want it, at the lowest price. They expect the freedom to choose between thousands of products and configurations, while at the same time receiving suggestions and content intuitively tailored to their needs. And if a problem arises, they have the agency to quickly take their business elsewhere.