Life at Conviva
Conviva Leadership
The Science
CUSTOMER SUPPORT
Automate Support Chatbots
BUSINESS IMPACT
Save $767K annually in customer support costs with chatbot integration
A Conviva customer pushed Conviva data through their customer care chatbot to automate technical fixes, saving $767K annually.
Business Problem
Imagine you can resolve a customer care inquiry without ever having them speak to an agent. Using fine-grained QoE data, you can leverage chatbots to automatically diagnose and resolve any technical issue with a viewer’s experience. Save your critical customer care agents for the calls that really need them.
Conviva’s Solution
Operationalize Conviva APIs to extract technical performance data to address technical errors through chatbot.
