Life at Conviva
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How Conviva is Revolutionizing eCommerce with Lessons from Streaming
BlogConviva revolutionizes eCommerce with real-time performance analytics, unifying experience, engagement, and technical metrics to drive growth. Learn more!
Conviva Blog
To Optimize the Customer Journey, Stay In the Flow
BlogIn this series, my colleague Jason Bloomberg and I have defined quality of experience’ (QoE), discussed operationalizing telemetry data for QoE, and explored the dynamics of Time-State technology. All of which should help us break out of traditional thinking when optimizing how our critical customer-facing applications perform.
Conviva’s Five Predictions for Digital Businesses in 2025
BlogExplore Conviva’s 2025 predictions for the evolving digital landscape. Learn how superior app experiences, AI-driven insights, and more will redefine success.
Behind the Code: Highlights from the 2024 Conviva Global Hackathon
BlogGlobal Conviva teams united for the 2024 Hackathon, ideating creative and innovative solutions to elevate the Conviva Operational Data Platform. Learn more!
Better LLM Agent Quality Through Code Generation and RAG
Operational EfficiencySharing our insights and learnings from the journey of building LLM agents.
Time-State Technology: The Key to Experience-Centric Operations
BlogTime-series data is a familiar concept in the observability world. Every time an application or a system adds a record to a database or log file, it includes a timestamp that represents the precise time it created that record.
Mastering Stateful Metrics: Your Key to Tracking Business KPIs
Operational EfficiencyHere at Conviva, we aim to revolutionize traditional operations practices by putting the focus back on what matters most: Quality of Experience. Whether you're aiming to find and fix problems, plan for the future, or track performance changes, your decisions need to be based on Stateful Metrics that are made for the unique goals and nuances of your business.
Operationalizing Full-Census Data to Optimize Quality of Experience
Experience-Centric OperationsCustomers expect to get what they want, when they want it, at the lowest price. They expect the freedom to choose between thousands of products and configurations, while at the same time receiving suggestions and content intuitively tailored to their needs. And if a problem arises, they have the agency to quickly take their business elsewhere.
Avoiding Conversion Blind Spots by Focusing on ‘Quality of Experience’
Experience-Centric OperationsWhen booking a plane ticket on your favorite travel site, have you run into any of the following problems?
The IP-Enabled Set-Top Box Challenge: Solving for the Data Void That Cripples Operators
Experience-Centric OperationsIn this panel debate you will learn how service providers monitor and improve QoE on their IP-enabled STBs by solving these challenges through an Experience-Centric approach to Observability.
