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Delivering an exceptional user experience is table stakes for running any app or digital service today.

It’s no secret the e-commerce industry is experiencing significant growth, with 23 percent of retail purchases expected to occur online by 2027.

When booking a plane ticket on your favorite travel site, have you run into any of the following problems?

Today's operational intelligence solutions miss the mark on the most essential thing: quality of experience (QoE).

Intellyx, now celebrating 10 years of thought leadership and analysis dedicated to digital transformation, today announced that Conviva has won the 2024 Intellyx Digital Innovator Award.

When designing a domain-specific enterprise-grade conversational Q&A system to answer customer questions, Conviva found an either/or approach isn’t sufficient.

When designing a domain-specific enterprise-grade conversational Q&A system to answer customer questions, Conviva found an either/or approach isn’t sufficient.

Businesses spend significant time and financial resources ensuring their backend systems don’t unexpectedly go down, preventing hundreds, thousands or even millions of users from accessing their service. Focusing on preventing outages isn’t a bad investment per se, as the backlash from subscribers during an outage can damage a business’s reputation and negatively impact its bottom line. However, brands often focus more on backend systems than preventing poor user experiences. This focus needs reversing.

User experience is increasingly magnified as we leverage digital platforms for everything. In an unfortunate twist, it's the user experience that too many digital businesses neglect while trying to stand out in today's hyper-competitive landscape.