Newsroom

As millions of viewers worldwide marveled at the athletic feats during the Paris Olympics, another medal-worthy performance unfolded behind the scenes. NBCUniversal’s flawless delivery of thousands of hours of streamed content to tens of millions of global viewers wasn’t just a triumph of broadcasting—it was a masterclass in understanding user experience.

Delivering an exceptional user experience is table stakes for running any app or digital service today.

It’s no secret the e-commerce industry is experiencing significant growth, with 23 percent of retail purchases expected to occur online by 2027.

When booking a plane ticket on your favorite travel site, have you run into any of the following problems?

Today's operational intelligence solutions miss the mark on the most essential thing: quality of experience (QoE).

Intellyx, now celebrating 10 years of thought leadership and analysis dedicated to digital transformation, today announced that Conviva has won the 2024 Intellyx Digital Innovator Award.

When designing a domain-specific enterprise-grade conversational Q&A system to answer customer questions, Conviva found an either/or approach isn’t sufficient.