If your dashboards show a KPI drop but can’t explain why, you’re flying blind. Conviva reveals exactly who’s affected, why it’s happening, and what it’s costing you—so you can fix issues faster and protect revenue before it slips away.

For product teams stuck waiting on tags, Conviva delivers real-time insights—no code, no delay, no developer backlog.

Top-line metrics don’t tell the whole story. Discover how micro-cohort analysis reveals performance blind spots and uncovers hidden causes of conversion drops.

Discover why product, engineering, and ops teams struggle to see the same reality during incidents. Learn how real-time diagnostics and shared visibility speed up root cause analysis and protect conversion rates.

Conviva wins the 2025 Google Cloud Business Applications Partner of the Year Award for helping digital services deliver seamless customer experiences.

Explore effective strategies for diagnosing and addressing sudden conversion rate drops. Learn about new product analytics tools for root cause analysis and enhance user experience to boost checkout conversions.

Conviva revolutionizes eCommerce with real-time performance analytics, unifying experience, engagement, and technical metrics to drive growth. Learn more!

In this series, my colleague Jason Bloomberg and I have defined quality of experience’ (QoE), discussed operationalizing telemetry data for QoE, and explored the dynamics of Time-State technology. All of which should help us break out of traditional thinking when optimizing how our critical customer-facing applications perform.